C-CORE Success Stories
Here is a sampling of C-CORE's Customer Success Stories:
POS Selection for 30,000 locations: C-CORE led the RFP initiative for an international POS vendor selection, covering 4 continents, for one of the largest restaurant chains in the world. Utilizing our POS RAPID Project Toolkit for vendor evaluation and selection, the vendor was selected in less than 4 months after the project had been stalled for several years.
Fresh Item Management: C-CORE led the largest FIM installation in North America to date, which consisted of scale upgrades, shrink capture and reporting, production planning, and suggested ordering. C-CORE has also developed the logical integration points between FIM and CAO. Deployment included four regions, with multiple banners, processes and item files. Shrink decreased and sales increased in all fresh departments-a recipe for success!
POS installation beats the recession: C-CORE led the POS evaluation, and supported the pilot and deployment of a new POS for a large fashion retailer with an ambitious deadline prior to the holiday selling season to leverage the new Loyalty and Promotions software. Utilizing both the POS Selection and Deployment RAPID Project toolkits, the retailer made the deadline before the holidays and just before the recession, enabling them to weather the storm better than many similar soft goods retailers.
IT Roadmap: C-CORE led the development of a multi-billion dollar retailer’s IT roadmap, covering all in scope facets of the company-Operations, Merchandising, Logistics, and Finance/Administration, utilizing the C-CORE Strategy and Roadmap Toolkit. Three years later, the work was validated by one of the leading IT analysts, commenting that this retailer is ‘doing all the right things in the right order”.
Workforce Management Evaluation: C-CORE led the evaluation and selection of a workforce management vendor for the full suite of WFM tools for a big box retailer, upgrading the existing unsupported T&A and deploying labor scheduling with base standards, budgeting, attestation and beginning development of the full analytics module to over 500 sites. The company realized significant contributions to the bottom line from reduced labor costs.
POS Maintenance Evaluation: In 45 days, C-CORE delivered a comprehensive analysis and consolidation of store technology 3rd party vendor services, eliminated some ‘end of life’ equipment, and saved millions per year in maintenance costs for a Tier 1 retailer utilizing our Store Technology Maintenance and Support RAPID Project Toolkit.
Business Process Optimization: As part of a POS buy vs. build evaluation, C-CORE was asked to provide a comprehensive overview of business process optimization opportunities including customer interactions, signs, labels and promotions, and workforce management opportunities. Our recommendation presentation resonated so well with the CEO that he requested that we immediately present to his entire management team, resulting in renewed focus on ‘low hanging fruit’ and best practices.
Systems Assessment: C-CORE recently completed a comprehensive systems and risk assessment of a multi-national complex retailer with an extremely challenging supply chain as part of the justification for their core system upgrade. They used the Core System RAPID Project Toolkit to review and prioritize over 6.000 requirements in preparation for the vendor evaluation process, with highly compressed timelines due to a pending acquisition.